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The robot hasn't cleaned an area or room although the door is open. What can I do? - Base de connaissances / Technical FAQs / Problem solving - ROMY SUPPORT

The robot hasn't cleaned an area or room although the door is open. What can I do?

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Make sure that the doors are fully open and that there are no obstacles on the floor. Check whether the robot has located its position on the correct floor. 


Note: if the room or area was not created on the map during the exploration run, you can use the Finding new rooms feature to add it to your map.