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Help Center
FAQs
Technical FAQs
Technical FAQs
Get to know your robot
(19)
What types of floor can I use the robot on?
Will my robot clean all edges and corners?
Will my robot fall down the stairs?
For what size of home is the robot suitable?
What are smart suggestions?
View all articles in Get to know your robot
Set-up robot
(5)
How do I set up the docking station?
How do I correctly place the robot on the docking station?
Can I change the position of the docking station?
Which wireless networks does my robot support?
What is an exploration run? How do I start it?
View all articles in Set-up robot
Maintenance of the robot
(3)
How do I empty the dust bin?
How do I clean the filter?
How do I change the dust bag?
View all articles in Maintenance of the robot
App-Function
(17)
My robot seems to be offline. What can I do?
How do I delete the robot from the app?
How do I update the robot's software/firmware?
Can I restrict the cleaning areas?
The robot is displayed incorrectly on the map. What can I do?
View all articles in App-Function
Problem solving
(15)
My robot is not turning on after I press POWER button. What can I do?
My robot is not charging. What can I do?
My robot is stuck on an obstacle. What can I do?
The robot is not moving in the direction it is supposed to. What can I do?
The red warning symbol on the robot is lit. What can I do?
View all articles in Problem solving
Amazon Alexa
(5)
How do I set up a Wi-Fi connected robot with Alexa?
Can I use Alexa without the Echo device?
Why can't I set up Amazon Alexa with my robot?
What if Alexa doesn't respond to my robot commands?
Which commands can I use to communicate via Alexa?
View all articles in Amazon Alexa
